- Shipping Costs
Shipping costs are calculated during checkout based on the order value. We provide free shipping for all the orders above 250 INR. Below this the shipping cost: 50 INR will be applicable. Payment for the shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
- Return Due To Change Of Mind
The Purple Box will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition.
Return shipping will be paid at the customers' expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(The Purple Box) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
- Warranty Returns
The Purple Box will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect The Purple Box to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
- Delivery Terms
- Transit Time Domestically
In general, domestic shipments are in transit for 6 - 10 days
- Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
- Dispatch Time
Orders are usually dispatched within 6-10 business days of payment of the order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
- P.O. Box Shipping
The Purple Box will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
- Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
- Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.