FAQs

How do I place my order?

To place your order, follow these steps :

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable.
• Once you’re done, click the ‘Add To Cart’ button
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• From there, you can either login to your existing The Purple Box account or simply continue as a 'New User' and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

How can I make payment?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe. There are NO hidden charges for any of our products. You can make the payment using our digital payment options or you can select the COD option.

How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

Can I Cancel at any time?

Please read through our policies for more details on cancellation and refunds.

When will my order reach?

Your order will reach within 7-8 working days. We know 7-8 seems a little longer but we promise you the best products and best experience.

 

How will my order reach?

Your box will be delivered to you by our courier partner. As soon as you place your order and your order is ready to dispatch we will share the shipment details over your registered number and email id.

 

Any other query?

Just Ping us - +918511877119

Mail us - contact@thepurplebox.store 

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